FULL_TIME

London

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Cafe Murano Covent Garden

We are looking for a friendly, organised and enthusiastic Reservations &amp; Events Coordinator to join our central reservations and events team at Angela Hartnett&#39;s Café Murano. With four restaurants across London, Café Murano is known for its seasonal Italian cooking, warm hospitality and relaxed approach to dining. From a table for two to a private dinner or a large celebration, we want every guest to feel well looked after. Based at our Covent Garden office, you&#39;ll be part of a small, friendly team looking after reservations, private dining and group bookings across our restaurants. This is a varied role, combining guest relations, event planning, administration and sales. We&#39;re looking for someone who enjoys speaking to people, takes pride in the little details and has the confidence to turn an initial enquiry into a confirmed booking. What the role involves<ul><li>Managing reservations, private dining and group enquiries by phone and email, providing warm, professional and efficient service.</li><li>Taking ownership of event enquiries from the first conversation through to confirmation and final arrangements.</li><li>Proactively following up on enquiries, converting opportunities into bookings and helping the team achieve sales targets.</li><li>Building relationships with guests, understanding their requirements and recommending the most suitable spaces and experiences.</li><li>Preparing event proposals, menus, booking confirmations and function sheets, ensuring every detail is accurate.</li><li>Working closely with restaurant management, kitchen and front-of-house teams to ensure events run smoothly.</li><li>Maintaining accurate reservation records, guest information and event details.</li><li>Supporting the wider team with sales initiatives, guest experiences and the day-to-day running of a busy reservations office.</li></ul> Who we&#39;re looking for We&#39;re looking for someone with an interest in restaurants, food and hospitality, who understands that great service begins long before a guest walks through the door. Ideally, you&#39;ll have:<ul><li>Previous experience in restaurant reservations, private dining, events or a similar guest-facing hospitality role.</li><li>Excellent written and spoken English, with a confident and personable telephone manner.</li><li>Strong organisational skills, great attention to detail and the ability to manage several enquiries and deadlines at once.</li><li>A proactive, sales-minded approach, with the confidence to follow up on leads and secure bookings.</li><li>Good computer skills and the ability to learn new booking and administration systems.</li><li>A positive, helpful attitude and a genuine willingness to support your colleagues.</li></ul> Experience with restaurant reservation systems such as SevenRooms or Opentable is essential. Most importantly, we&#39;re looking for someone who is reliable, personable, switched on and genuinely enjoys making things happen. What we offer<ul><li>A friendly and supportive team within an established, quality-led restaurant group.</li><li>Opportunities to learn, develop and progress within the business.</li><li>50% discount when dining in our restaurants, for you and up to five friends.</li><li>Good-quality staff meals.</li><li>Up to 28 days&#39; paid holiday, increasing with length of service.</li><li>£1,000 employee referral bonus.</li><li>Employee assistance programme, including access to a 24/7 online GP.</li><li>Company events, supplier trips and opportunities to get involved in special events and festivals.</li></ul> If you love hospitality, enjoy working with people and want to be part of a team where your contribution really matters, we&#39;d love to hear from you. Apply now and tell us a little about yourself.

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Reservations & Events Coordinator